Privacy PolicyYour data, handled with care.

Last updated: 28 October 2026

Who we are

The Richmond Studios Ltd (“The Richmond Studios”, “we”, “us”) runs this website, therichmondstudios.co.uk, and its CreatorSonic service for digital creators. We are the data controller for the personal data described in this policy. You can contact us about privacy at contact@therichmondstudios.co.uk or on +44 7425 654562.

What we collect

• Enquiries. When you use a form on this site, we collect your name, email address, phone number (optional) and the project details you write.
• Emails and calls. If you email or phone us, we keep your contact details and what you tell us.
• Project files. If you become a client, we hold the footage, audio and information you send us to do the work.
• Technical data. Like any website, our hosting provider receives your IP address, browser type and the pages requested, in server logs.

We don’t use analytics, tracking or advertising cookies, and we don’t build profiles of visitors.

How and why we use it

• To reply to your enquiry and give you a quote. Our lawful basis is taking steps at your request before entering into a contract.
• To carry out work for clients and manage the project. Our lawful basis is performing our contract with you.
• To keep business and accounting records. Our lawful basis is our legal obligations.
• To keep the website secure and working. Our lawful basis is our legitimate interests.

We don’t sell your data and we don’t send marketing emails unless you have asked us to.

Who we share it with

We use a small number of trusted service providers to run the website and our business:

• FormSubmit (formsubmit.co), which receives website form submissions and forwards them to our email.
• Google Workspace, which hosts our email.
• Netlify, which hosts this website and keeps server logs.
• Google Fonts, which serves the typefaces on this site. Your browser requests them from Google, which receives your IP address.

Some of these providers process data outside the UK, including in the United States. Where they do, they rely on safeguards recognised under UK data protection law, such as the UK International Data Transfer Addendum or the UK–US data bridge. We may also share data where the law requires it.

Cookies and local storage

This site doesn’t set tracking or advertising cookies. It stores one small setting in your browser’s local storage to remember that you have seen our cookie notice. You can clear it at any time in your browser settings.

How long we keep it

We keep enquiries that don’t lead to a project for up to 24 months, then delete them. Client records are kept for six years after the end of the tax year in which the work finished, to meet our legal and accounting obligations. Project media is deleted or returned at the end of a project unless we agree otherwise.

Your rights

Under UK data protection law you have the right to access your personal data, to have it corrected or deleted, to restrict or object to how we use it, and to data portability. To use any of these rights, email contact@therichmondstudios.co.uk. We’ll reply within one month.

If you’re unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.